Contact Us
We're Here to Help
Thank you for visiting PearlHem!
If you have questions about our gardening products, your order, shipping, returns, or refunds, our customer support team is here to assist you.
Customer Support
Email: service@pearlhem.com
Phone: +86 13159581374
Website: https://pearlhem.com/
You may contact us by email at any time.
Our support team will review your inquiry and respond as soon as reasonably possible.
For order-related inquiries, please include your order number and the email address used at checkout.
How We Can Help
We can assist with:
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Product details and specifications.
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Gardening tool suitability and compatibility.
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Order changes or cancellations.
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Shipping and tracking inquiries.
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Damaged, defective, or incorrect products.
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Returns, exchanges, and refunds.
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Privacy-related requests.
Company Information
Brand: PearlHem
Legal Business Name: Chenshi Department Store, Songyuan Economic and Technological Development Zone
Business Address:
Unit 3, Room 101, Building A9
Rhine Huaxi·Heyue
Jinghu South Road, Wanfu Community
Economic and Technological Development Zone
Songyuan City, Jilin Province
China
Returns and Refunds
Please contact customer support before mailing any return package.
Our designated return address is the same as our business address listed above.
For full return conditions, please review our Return & Exchange Policy.
Privacy Requests
To submit a privacy-related request, email:
service@pearlhem.com
Please include "Privacy Request" in the subject line.
Please do not send complete payment card numbers or sensitive identification documents through ordinary email.
Thank you for choosing PearlHem.