Terms of Service
Welcome to PearlHem.
This website, https://pearlhem.com/, is operated by Chenshi Department Store, Songyuan Economic and Technological Development Zone.
Throughout this website, the terms "PearlHem," "we," "us," and "our" refer to the store and its operating business.
By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable law.
1. General Conditions
You agree to use this website only for lawful purposes.
You must not engage in fraudulent activities, interfere with website security, attempt unauthorized access to accounts or systems, or misuse website content.
2. Products and Descriptions
PearlHem offers gardening tools, planters, watering accessories, and related gardening products.
We make reasonable efforts to provide accurate product descriptions, images, specifications, colors, dimensions, and pricing.
Actual product appearance may vary slightly due to screen settings, lighting, and manufacturing variations.
Please review product specifications and any applicable usage instructions before ordering.
3. Product Safety
Customers should use gardening tools and accessories according to their intended purposes and applicable product instructions.
Use appropriate care when handling sharp gardening tools or other equipment.
Keep potentially hazardous tools away from children and pets.
These instructions do not limit applicable product safety obligations or statutory consumer rights.
4. Pricing and Payment
Product prices are displayed in the currency shown on our website.
Applicable shipping charges, taxes, and other disclosed fees will be displayed during checkout before payment.
Orders are subject to successful payment authorization and acceptance.
We accept the payment methods displayed at checkout.
5. Orders and Availability
Product availability may change.
If an order cannot be fulfilled after payment, we will notify the customer and arrange an appropriate refund.
We may investigate or reject fraudulent orders or orders that violate applicable law.
6. Shipping and Delivery
PearlHem offers worldwide shipping to eligible destinations available at checkout.
Our standard shipping rates are:
-
Orders below USD $69: USD $5.90 per order.
-
Orders of USD $69 or more: Free standard shipping.
Orders are generally processed within 1–3 business days after payment confirmation.
Estimated shipping transit time is 7–15 business days after dispatch.
Including order processing, estimated delivery generally takes 8–18 business days.
Delivery times may vary depending on destination, customs clearance, and carrier operations.
PearlHem is responsible for applicable import duties and import taxes associated with customer orders.
Please review our Shipping Information page for complete details.
7. Returns and Refunds
PearlHem accepts eligible return requests within 30 calendar days after delivery.
For standard change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by law.
For confirmed defective, damaged, or incorrect items, we will arrange an appropriate remedy at no additional cost to the customer.
Please review our Return & Exchange Policy for further information.
8. Intellectual Property
Original website content, including photographs, graphics, logos, text, and design elements, may be protected by applicable intellectual property laws.
You may not reproduce, distribute, or commercially exploit protected materials without authorization from the applicable rights holder.
9. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, advertising, and other operations.
Third-party providers may maintain their own terms and privacy policies.
10. Privacy
Our Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected.
Please review our Privacy Policy and Your Privacy Choices page for additional information.
11. Disclaimer and Limitation of Liability
We make reasonable efforts to maintain accurate information and a functional website.
Temporary interruptions or technical errors may occur.
To the extent permitted by applicable law, PearlHem and its operating business shall not be liable for indirect or consequential losses arising from use of the website.
Nothing in these Terms excludes or limits rights or liabilities that cannot lawfully be restricted.
12. Governing Law
These Terms shall generally be governed by and construed in accordance with the laws of the People's Republic of China, excluding its conflict-of-law rules, to the extent permitted by applicable law.
Nothing in this provision shall deprive consumers of mandatory rights or protections available under the laws applicable in their place of residence.
Disputes shall be handled according to applicable jurisdictional and consumer protection rules.
13. Changes to These Terms
We may update these Terms from time to time.
Updated terms will be published on this website with a revised effective date.
Changes will not retrospectively remove rights already acquired by customers under applicable law.
14. Contact Information
Store Name: PearlHem
Legal Business Name: Chenshi Department Store, Songyuan Economic and Technological Development Zone
Business Address:
Unit 3, Room 101, Building A9
Rhine Huaxi·Heyue
Jinghu South Road, Wanfu Community
Economic and Technological Development Zone
Songyuan City, Jilin Province
China
Email: service@pearlhem.com
Phone: +86 13159581374
Website: https://pearlhem.com/