Free Standard Shipping on Orders $69+
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          Frequently Asked Questions

          Welcome to the PearlHem Help Center!

          Find answers to common questions about gardening products, orders, payments, shipping, returns, and customer support.

          Orders & Payments

          1. How do I place an order?

          Browse our gardening products, select the item and available options you prefer, and click "Add to Cart" or "Buy Now."

          Follow the checkout instructions to complete your purchase.

          2. What payment methods do you accept?

          We accept the payment methods displayed during checkout.

          Available payment options may vary by country, currency, and payment provider.

          3. Can I change or cancel an order?

          Please email service@pearlhem.com as soon as possible with your order number.

          We will try to accommodate changes or cancellations before dispatch.

          Shipping & Delivery

          4. Do you offer worldwide shipping?

          Yes. PearlHem offers worldwide shipping to eligible destinations available at checkout.

          Actual delivery availability depends on the destination and logistics services.

          5. How much does shipping cost?

          Our standard shipping rates are:

          • Orders below $69 USD: $5.90 shipping.

          • Orders of $69 USD or more: Free standard shipping.

          Final shipping charges will be displayed at checkout.

          6. How long does delivery take?

          Orders are generally processed within 1–3 business days.

          Estimated shipping transit time is 7–15 business days after dispatch.

          The combined estimated delivery time is approximately 8–18 business days.

          Delivery times may vary due to destination, customs processing, holidays, or carrier delays.

          7. Will I receive tracking information?

          Tracking information will be sent by email after dispatch when available.

          8. Who pays import duties and taxes?

          PearlHem is responsible for applicable import duties and import taxes associated with your order.

          If a shipping carrier requests an additional import payment, please contact service@pearlhem.com before paying.

          9. What if my shipment is delayed?

          Please contact service@pearlhem.com with your order number.

          Our customer support team will help investigate the shipment status.

          Returns & Refunds

          10. What is your return policy?

          We accept eligible return requests within 30 calendar days after delivery.

          Please review our Return & Exchange Policy for complete eligibility requirements.

          11. Are returns free?

          Not all returns are free.

          For standard change-of-mind returns, customers are responsible for return shipping costs to our designated return address in China, unless otherwise required by applicable law.

          For confirmed defective, damaged, or incorrect items, we will provide an appropriate remedy at no additional cost to the customer.

          12. How do I request a return?

          Email service@pearlhem.com with your order number and the reason for your return.

          Our support team will provide return instructions.

          13. Where is your return address?

          Our designated return address is:

          Chenshi Department Store, Songyuan Economic and Technological Development Zone — PearlHem Returns

          Unit 3, Room 101, Building A9
          Rhine Huaxi·Heyue
          Jinghu South Road, Wanfu Community
          Economic and Technological Development Zone
          Songyuan City, Jilin Province
          China

          Please contact customer support before mailing a return.

          14. How will I receive my refund?

          Approved refunds will be issued to the original payment method within applicable legal deadlines.

          Your payment provider may require additional processing time.

          Gardening Products

          15. What types of products does PearlHem sell?

          PearlHem offers gardening tools, planters, watering accessories, plant supports, and practical gardening essentials for indoor and outdoor use.

          16. Are your products suitable for indoor and outdoor gardening?

          Suitability depends on the specific product, its materials, dimensions, and intended use.

          Please check the product description and specifications before ordering.

          17. How do I choose the right gardening tools?

          Consider your gardening needs, available space, plant types, and the tool's intended purpose.

          Review individual product specifications and usage instructions before purchasing.

          18. How should I maintain my gardening tools?

          Care requirements vary depending on materials and product design.

          Follow the applicable care instructions and keep tools clean and dry where appropriate.

          Customer Support

          19. How can I contact PearlHem?

          Email: service@pearlhem.com

          Phone: +86 13159581374

          Please include your order number when contacting us about an existing purchase.

          Thank you for choosing PearlHem!

          PearlHem — Grow Your Space, Love Your Garden.