Privacy Policy

This Privacy Policy explains how Chenshi Department Store, Songyuan Economic and Technological Development Zone, operating PearlHem at https://pearlhem.com/, collects, uses, discloses, retains, and protects personal information.

1. Information We Collect

Depending on how customers interact with our website, we may collect:

Contact details, including name, email address, phone number, billing address, and shipping address.
Order information, including purchased products, transaction details, delivery information, and purchase history.
Payment-related information processed through payment providers enabled at checkout.
Technical information, including IP addresses, browser types, device information, website usage data, and cookie identifiers where relevant technologies are enabled.
Customer service messages, return requests, and refund inquiries.
Marketing subscriptions and privacy preferences.

2. How We Use Personal Information

We may use personal information to:

Process payments and fulfill orders.
Arrange shipping and delivery.
Provide customer support.
Handle returns, exchanges, and refunds.
Maintain website functionality.
Prevent fraud and investigate security incidents.
Improve customer experience.
Send marketing communications where legally permitted.
Measure advertising performance where enabled and permitted.
Meet applicable legal, tax, and accounting obligations.

Where applicable privacy laws require a lawful basis, we rely on the appropriate basis for each processing activity, such as contract performance, legal obligations, legitimate interests, or consent.

3. Payment Processing

Payments are processed through payment providers enabled on our website.

These providers may process payment-related information under their own privacy and security practices.

We do not ask customers to send full payment card numbers or security codes by email.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support:

Shopping cart and checkout operations.
Website security.
Customer preferences.
Analytics and website performance.
Advertising measurement and personalization where enabled.

Where required by applicable law, non-essential tracking technologies will be used only after obtaining the necessary consent.

Customers may manage available preferences through website privacy controls or browser settings.

5. Sharing Personal Information

We may share necessary personal information with:

E-commerce platform and hosting providers.
Payment processors.
Shipping and logistics partners.
Order fulfillment and return-processing providers.
Customer service providers.
Analytics and advertising providers where enabled.
Professional advisers and legally authorized authorities.

We may also disclose information where required by applicable law or in connection with a legitimate business transaction.

6. International Data Transfers

PearlHem is operated by a business based in China and may serve customers internationally.

Depending on actual operational arrangements, personal information may be processed or accessed in China or other countries where our service providers operate.

Where applicable law requires safeguards for international transfers, we will use appropriate lawful mechanisms.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, support customers, process returns, prevent fraud, resolve disputes, and meet legal obligations.

When information is no longer needed, we will delete or anonymize it where appropriate, unless continued retention is required by law.

8. Data Security

We use reasonable technical, administrative, and organizational measures intended to protect personal information.

However, no online transmission or electronic storage system can be guaranteed completely secure.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

Access your personal information.
Correct inaccurate information.
Request deletion of eligible information.
Request a copy of your information.
Restrict or object to particular processing activities.
Withdraw consent where applicable.
Opt out of certain targeted advertising activities.
Submit a complaint to a relevant data protection authority.

To submit a request, email service@pearlhem.com with "Privacy Request" in the subject line.

We may request reasonable identity verification and will respond within applicable legal timeframes.

10. Marketing Communications

You may unsubscribe from marketing emails using the unsubscribe link in those messages or by contacting our support team.

Necessary order-related communications may still be sent.

11. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly solicit personal information directly from children under 13 in violation of applicable law.

12. Third-Party Websites

Our website may link to independently operated third-party websites or services.

These services may have their own privacy policies.

13. Changes to This Policy

We may update this Privacy Policy as our operations or legal requirements change.

Updated versions will be published with a revised effective date.

14. Contact Information

PearlHem

Legal Business Name: Chenshi Department Store, Songyuan Economic and Technological Development Zone

Business Address:

Unit 3, Room 101, Building A9
Rhine Huaxi·Heyue
Jinghu South Road, Wanfu Community
Economic and Technological Development Zone
Songyuan City, Jilin Province
China

Email: service@pearlhem.com

Phone: +86 13159581374